Sun Country Airlines: Read Reviews & See Why Passengers Complain!

13 May, 2025

Ever wondered if that ultra-cheap flight is too good to be true? Prepare to have your travel expectations challenged as we delve into the turbulent skies of Sun Country Airlines, where affordability sometimes comes at a steep cost. The promise of budget travel to sun-soaked destinations often glitters, but beneath the surface lie tales of woe that travelers should be aware of.

Consider this your pre-flight briefing, a comprehensive look at what awaits those who choose to fly with Sun Country Airlines. Forget the glossy brochures and carefully crafted marketing; we're diving deep into the real-world experiences of passengers, sifting through a mountain of reviews, complaints, and firsthand accounts to bring you the unvarnished truth. From cramped legroom and questionable customer service to delayed flights and missing luggage, we'll explore every facet of this budget airline, empowering you to make an informed decision before you book that ticket.

Category	Details
Airline Name	Sun Country Airlines
Founded	January 18, 2012 (on complaints board)
Headquarters	Minneapolis, USA
Destinations	80 destinations in the Americas (mostly via Minneapolis); 50+ nonstop destinations across the US, Caribbean, Mexico, and Central America
Fleet Configuration	Predominantly 3x3 seat arrangement in cabins
Loyalty Program	Ufly Rewards
Average Consumer Rating	1 star (out of 5, from 48 reviews)
Key Issues Reported	Poor customer service, flight delays, maintenance issues, missing items, damaged luggage, rude staff, unprofessional business practices, failure to provide services as advertised, refusal to provide refunds, seat comfort, value for money
External Reviews	Trustpilot: 1.6 out of 5 (based on 53 reviews)
Reference	Sun Country Airlines Official Website

The allure of Sun Country Airlines lies in its promise of affordable flights and vacation packages to a variety of destinations across the United States, Mexico, Central America, and the Caribbean. SCX, as it is sometimes referred to, positions itself as a leader in leisure travel, offering nonstop flights to over 50 destinations. This appeal is particularly strong for budget-conscious travelers seeking to escape to warmer climates or explore new cities without breaking the bank.

However, the reality of flying with Sun Country Airlines often falls short of the advertised dream. A quick online search reveals a barrage of complaints and negative reviews, painting a picture of an airline struggling to meet basic customer expectations. Trustpilot, a reputable review platform, reflects this sentiment with an abysmal rating of 1.6 out of 5 based on 53 reviews. These aren't isolated incidents; they represent a consistent pattern of dissatisfaction among passengers who have entrusted Sun Country with their travel plans.

What are the most common grievances? The list is extensive and troubling. Poor customer service consistently tops the charts, with travelers reporting rude and unhelpful staff, long wait times, and difficulty resolving issues. Flight delays are another frequent complaint, often stretching into hours and disrupting meticulously planned itineraries. Maintenance issues, missing items, and damaged luggage further compound the misery, leaving passengers feeling frustrated and helpless.

Consider the experience of one traveler who described Sun Country Airlines at Detroit Metropolitan Airport (DTW) as "the worst experience I have ever encountered with an airline." The lack of kiosks, long lines for luggage check-in, and what the reviewer deemed the rudest staff they had ever encountered paint a vivid picture of a chaotic and unpleasant travel environment. This is not an isolated anecdote; similar accounts abound, highlighting systemic issues within the airline's operations.

Another disgruntled passenger shared a harrowing tale of being stranded at the airport for eight hours due to a mechanical problem. After spending over $1300 on plane tickets, they were left with no alternative options, no replacement plane, and no clear communication from the airline. While other flights departed, they were left in limbo, their holiday break turning into a nightmare. Such incidents raise serious questions about Sun Country's ability to handle unforeseen circumstances and prioritize passenger welfare.

The issue of customer service extends beyond mere inconvenience. Numerous reviews accuse Sun Country Airlines of unprofessional business practices, including a failure to provide services as advertised and a complete refusal to provide refunds. These accusations, if substantiated, point to a deeper ethical problem within the company's operations. When travelers are denied the services they paid for and are unable to obtain fair compensation, it erodes trust and tarnishes the airline's reputation.

Even seemingly minor details, such as seat comfort and legroom, contribute to the overall negative experience. While Sun Country Airlines has revamped its cabins to feature a 3x3 seat arrangement, this configuration often results in cramped conditions, particularly on longer flights. Passengers with longer legs or those simply seeking a more comfortable journey may find themselves feeling claustrophobic and uncomfortable. This is especially problematic given the airline's focus on leisure travel, where passengers are often seeking relaxation and enjoyment.

The baggage handling process also appears to be a recurring source of frustration. One traveler recounted a desperate situation in San Antonio where their luggage was lost and Sun Country staff were unable to locate it. The only way they were eventually reunited with their bag was through the intervention of Delta Blue, who possessed a master key to the Sun Country office. This anecdote highlights a lack of organization and accountability within the airline's baggage handling system.

Further exacerbating the situation is the perceived lack of value for money. While Sun Country Airlines positions itself as a budget carrier, many passengers feel that the low prices are not worth the compromises in service and reliability. The added costs of baggage fees, seat selection, and potential change fees can quickly erode the initial savings, leaving travelers feeling as though they have been nickel-and-dimed. When these extra charges are combined with the potential for delays, cancellations, and poor customer service, the overall value proposition becomes questionable.

Sun Country Airlines reviews first appeared on complaints board on January 18, 2012, indicating a long-standing history of customer dissatisfaction. The fact that these issues persist despite years of feedback and complaints suggests a fundamental reluctance or inability to address the root causes of the problems. The latest review detailing a delayed flight was posted on March 5, 2025, demonstrating that these challenges are ongoing and continue to affect passengers.

In the past, Sun Country Airlines offered a first-class cabin with 2x2 seating and complimentary meals on longer flights. The prices were typically reasonable, and many passengers would wait to upgrade at the gate. However, this offering has since been discontinued, leaving all passengers with the same basic level of service. This change may have contributed to the overall decline in customer satisfaction, as travelers who previously enjoyed a premium experience now find themselves subjected to the same limitations and inconveniences as everyone else.

It's important to note that not all experiences with Sun Country Airlines are negative. Some passengers have reported positive interactions with staff, on-time flights, and comfortable journeys. However, the sheer volume of complaints and negative reviews cannot be ignored. The consistent themes of poor customer service, flight delays, and baggage handling issues suggest systemic problems that need to be addressed.

For travelers considering Sun Country Airlines, it is crucial to weigh the potential cost savings against the risks of encountering these issues. Reading reviews, checking ratings, and comparing prices with other airlines are essential steps in the decision-making process. It is also advisable to factor in the potential costs of baggage fees, seat selection, and travel insurance to mitigate the impact of potential delays or cancellations.

Before booking a flight with Sun Country Airlines, take the time to research their baggage fees, seat selection policies, cancellation policies, and customer service ratings. This information can help you make an informed decision and avoid unpleasant surprises. Be prepared for the possibility of delays, long lines, and potential issues with customer service. By setting realistic expectations and taking proactive steps to protect yourself, you can minimize the risk of a negative travel experience.

Ultimately, the decision of whether or not to fly with Sun Country Airlines is a personal one. However, it is essential to be aware of the potential downsides and to weigh them carefully against the potential benefits. While the promise of affordable travel is enticing, the reality may be a far cry from the idyllic vacation you envision. Proceed with caution, do your research, and be prepared for the possibility of turbulence along the way. View ratings, photos, tips and complaints about legroom, customer service, food and more.

If you ask me, they've succeeded. Read this review to learn about the free entertainment, comfortable seating, vacation packages, and change fees of Sun Country. Read 53 reviews from customers who rated Sun Country Airlines 1.6 out of 5 on Trustpilot. See complaints about poor customer service, flight delays, maintenance issues, and missing items. Read negative reviews from customers who flew with Sun Country Airlines and experienced delays, damaged luggage, rude staff, and poor service.

See ratings, dates of travel, and complaints about seat comfort, customer service, and value for money. Sun Country Airlines is a budget airline that flies to 80 destinations in the Americas, mostly via Minneapolis. Read about their baggage fees, seat selection, cancellation policy, and customer service ratings before you book. SCX) is a leader in leisure travel flying nonstop to more than 50 destinations across the United States, Caribbean, Mexico and Central America. Cabin and seat on Sun Country Airlines.

Sun Country Airlines revamp of the cabins have allowed the plane to have a 3 by 3 seat arrangement throughout the whole plan. Without a doubt the worst airline I have ever used. The Sun Country Airlines at DTW is the worst experience I have ever encountered with an airline. There was only one (maybe two lines) for all of the travelers. There were no kiosks or special lines for luggage and the staff was absolutely the rudest I have ever dealt with at an airline. Read verified Sun Country Airlines customer reviews, view Sun Country Airlines photos, check customer ratings and opinions about Sun Country Airlines standards.

Sun Country Airlines review by Tyler Ryan summary: Unprofessional business practices, flawed customer service, failure to provide services as advertised, complete refusal to provide refunds. The only way I got my bag at was from DeltaBlue, bless them, because they had a master key for the Sun Country office. This whole story about Sun Country happened in San Antonio. With our Ufly® rewards program, members earn points for dollars spent vs. Miles traveled, and can earn award travel faster by pooling points with other members. 330 reviews and 91 photos of Sun Country Airlines delays delays delays!

Flying out after a nice holiday break and after spending over $1300 on plane tickets Sun Country kept us in the airport for 8 hours waiting for a mechanical problem. They couldn't offer any other plane or options. Another SFO flight came and went. Latest passenger reviews for Sun Country Airlines view all. Sun Country Airlines is no longer the carrier it once was, dependable and service oriented. My family has had a long standing loyalty to Sun Country for the last 15 years, never being. Sun Country Airlines reviews first appeared on complaints board on Jan 18, 2012.

The latest review delayed flight was posted on Mar 5, 2025. Sun Country Airlines has an average consumer rating of 1 stars from 48 reviews. Sun Country Airlines has resolved 0 complaints. Sun Country used to have a first class cabin. The seats were 2x2 and if it was a longer flight, you’d get a meal. The price was usually quite reasonable, but I think lots of passengers would wait to upgrade at the gate. Sun Country Airlines offers affordable flights and vacation packages to destinations across the U.S. and in Mexico, Central America, and the Caribbean.

Sun Country Now Tacks on a Sneaky Fee But You Can Avoid It

Details

Review Sun Country 737 800 From Minneapolis Newark The Points Guy

Details

How to buy cheap Sun Country Airlines flights The Mad Capitalist

Details

Detail Author:

Name : Cleora Franecki Sr.
Username : casimer01
Email : powlowski.carley@conroy.com
Birthdate : 2005-08-29
Address : 1837 Amina Divide Stiedemannbury, PA 72381
Phone : 1-681-259-3982
Company : Strosin-Schuppe
Job : Animal Care Workers
Bio : Placeat consectetur corporis in perspiciatis fugiat minus est aut. Nesciunt quisquam ea autem quibusdam rerum sunt alias. Molestiae nobis et ex aut.

Socials

twitter:

url : https://twitter.com/rickieo'connell
username : rickieo'connell
bio : Voluptates aut quas sed. Porro ducimus illum qui delectus voluptatem voluptatibus earum.
followers : 136
following : 2930